The Technetix mantra of listening to customers is one of our key differentiators. Not only do we respond to their current needs, we build our solutions to pre-empt their requirements years from now. Part of that long view is providing our customers with outstanding follow-up care so that our products deliver optimal performance, reliability and longevity. 

To enhance this offering and support ongoing network upkeep, we opened a dedicated maintenance and service center in Zaragoza, Spain, in April this year. Well-located to serve our European customer base, our center hit a milestone in October, clocking up over 1,000 amplifier repairs since the facility opened.  

But exactly what does the center do and why is this service important?  

It covers all network bases. The facility offers care and maintenance for a wide range of Technetix HFC amplifiers and optical network products.  

The facility is state-of-the-art. Equipped with the most up-to-date tools and resources, our expert technicians deliver a high-quality service, starting with the RMA (return material authorization) process, precision diagnostics, and thorough servicing, maintenance, improvement or repair. Once this is complete, our logistics team organizes return shipping to our customer.

Product maintenance is operationally cost-effective. Replacing entire products and network components can be an unnecessary expense for operators. Often, products can be fixed, adjusted or re-optimized – but vendors don’t always offer this. Targeted improvement and refurbishment makes maximum use of ‘evergreen’ parts, and stretches product lifespan. Other costs such as labor, development, planning, energy consumption, manufacture, and construction can also be kept to a minimum. 

Products remain relevant. For customers whose network requirements evolve rapidly, opportunities to review and improve smaller components sustains product function for longer periods. It also sustains alignment with consumer demand in delivering efficient, reliable connectivity.  

It’s better for the planet. Going light on resource to save money is highly sustainable in other ways. Maintenance, re-use, and repair reduces emissions associated with supersession manufacture; keeps materials out of landfill; and provides a more conscionable relationship with mineral and metal extraction activity.  

It strengthens our customer relationships. Cultivating a deep understanding of our customers’ needs and network ambitions enables us to make relevant suggestions that empower network milestones over time. Not only does this support long-term business relationships that are built on trust, confidence and collaboration; it builds shared knowledge and expertise that catalyzes industry-changing innovation. 

It makes us better designers and developers. Engineering modular and upgradeable products not only offers our customers more configuration choice, application flexibility and better return on investment; it makes much easier work for our service center technicians!  

Offering a maintenance service is a valuable way for our customers to reduce CapEx and OpEx. And as a smart way of stretching product lifespan and maximizing product lifecycles, it can enhance CSRD management for European operators and help with measurable reductions in scope 1 and 2 emissions.  

Author – Plum Phillips, Copywriter 

Plum works across the scope of the company’s comms functions, and as a committed advocator of corporate sustainability, represents the Marketing function on Technetix’ Sustainability Steering Committee.